ProSafeT's SMS Platform

Safety Reporting

ProSafeT’s Safety Reporting Module provides a platform for airline employees, including Flight Crew, Maintenance, Dispatch, and Ground Staff, to voluntarily submit safety reports in a seamless manner. Report types include but are not limited to Incident, Fatigue, LOSA and ASAP.

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Safety Assurance

ProSafeT’s Safety Assurance Module provides a platform for performing Audits, Evaluations, Investigations, and Inspections. Each of the four elements can be associated with respective Findings, Corrective Actions, and Recommendations to streamline processes and improve organizational efficiencies.

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Safety Risk Management

ProSafeT’s Safety Risk Management Module provides a platform that allows the user to create, manage, and act on Safety Risk Assessments (SRA), enabling carriers to identify and assess air operations risks while maintaining the highest degree of safety.

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Safety Promotion

ProSafeT’s Safety Promotion Module provides a platform for the creation and distribution of safety newsletters and surveys. The Module facilitates enhancement of organizational safety awareness and safety policy familiarity, enforcing a strong safety culture.

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ProSafeT’s solution is the best-in-class Safety, Audit, and Quality Management platform that covers all business lines, including scheduled service, charter operations, cargo operations, ground handling and MRO. ProSafeT includes Safety, Audits, and Quality Management processes in entirety with complete workflow and sharing of data, which allows for seamless interconnectivity between departments. Our platform covers all elements of a well executed SMS.

Our platform has been developed with cutting edge technology. The ProSafeT platform allows users to capture and distribute real-time, actionable information, while proactively detecting and addressing safety concerns. ProSafeT's modular platform will allow airlines to monitor all safety concerns in a central location with real-time visibility of SMS data. Seamless integration between modules ensures efficiency, eliminates duplication of efforts and provides a closed-loop process for mitigating risks.

Intuitive and User Friendly Platform

ProSafeT's intuitive and dynamic interface promotes user empowerment, allowing admin-level users the flexibility to configure elements of the platform with minimum developer involvement. This ensures that the platform is structured to reflect the organization's specific workflow and business processes.

Mobile-Responsive Design

ProSafeT is built to provide maximum convenience and versatility to all its users without compromising functionality. The ProSafeT platform is accessible across all devices and web browsers, giving users the flexibility to use their preferred device and browser. ProSafeT includes iOS and Android mobile apps for on-the-go and offline reporting. The ProSafeT platform's mobile-responsive design allows users to access the system in any capacity.

Extensive Around-the-Clock Client Support

We offer enhanced customer service with 24x7x365 support. We give our clients the autonomy to determine the priority of the support ticket. If the issue is critical to you, we work quickly to resolve it. Our engineers work vigilantly to ensure that our clients' systems are fully functional.

In-Depth Training

ProSafeT takes system training very seriously. Every effort is made to ensure that the system users are proficient in conducting their day-to-day activities using the system. ProSafeT offers several opportunities and forms of training for users to expand their knowledge of the system and industry practices. We offer extensive training programs with initial onsite training and ongoing virtual training as needed. Users have access to the training manual and videos that capture detailed, step-by-step instructions for using the system. Additional hands-on training sessions are held throughout the year through client webinars and industry conferences.

Why ProSafeT

  • Aviation-Specific SMS Software - ProSafeT focuses exclusively on the aviation industry and consists a team of industry veterans with over 150 combined years of aviation experience. This laser focus enables ProSafeT to not only get a deep understanding of the needs of our aviation clients, but to also be at the forefront of innovation. Most importantly, the ProSafeT platform has been designed by the airline end users, making it significantly more comprehensive than other systems in the industry.

  • Unlimited User Licenses - Limited licenses leads to limited results. ProSafeT recognizes that everyone has a role in SMS. Unlimited licenses allow all stakeholders to have reporting access. With everyone having the ability to report through the system, even the smallest safety issues will not slip through the cracks. This supports the Safety Promotion element of SMS. Additionally, this creates a more holistic view of every issue, allowing details to be captured from every perspective, and promoting the safety culture of the organization.

  • Simplified Reporting Process - Safety Reporting is a central aspect of SMS. The reporting process is made simple to support users with varying levels of technical comfort. ProSafeT was designed with Safety Promotion in mind to increase employee engagement at organizations. Streamlined data collection leads to increased insight and fosters a positive safety culture. ProSafeT allows airlines to configure reporting templates and taxonomy to meet their specific processes and compliance with applicable regulatory requirements, including the FAA, ICAO, EASA and Transport Canada. ProSafeT also natively integrates with external reporting systems, including ASIAS, ASRS, CISP, ECCAIRS, IDX and SAFA for seamless sharing of safety data.

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  • Robust Querying, Data Analytics and Reporting Capabilities - ProSafeT's advanced data querying, analytics, and reporting capabilities allow airlines to monitor Key Performance Indicators (KPIs) and Safety Performance Indicators (SPIs) and perform trend analyses. This gives decision makers insight on the organization's effectiveness in meeting safety objectives. It also provides predictive insight on the organization's daily operations which can facilitate swift action in implementing risk controls before it escalates to an incident.

SMS Recap

As of November 2006, implementation of a Safety Management System (SMS) became mandatory for airline international operations and is steadily becoming a standard across the aviation industry. The International Civil Aviation Organization (ICAO) defines SMS as a systematic approach to managing safety, including the necessary organizational structures, accountabilities, policies and procedures. The Federal Aviation Administration (FAA) describes that SMS is the formal, top down, organization-wide approach to managing safety risk and assuring the effectiveness of safety risk controls. The essential idea of SMS is to provide a systematic approach to achieving acceptable levels of safety risk. SMS provides airlines with a framework to effectively manage and mitigate risks, achieve their safety goals, and establish and foster the development of a positive safety culture.

In the past, safety management involved simply responding to and investigating incidents-a reactive approach. Over the years, the aviation industry has experienced a major shift from a reactive approach to a more holistic approach to incorporate three forms of rationale-reactive, proactive and predictive. Proactive safety management facilitates the identification of hazards and assessment of associated risk before they materialize into incidents. This allows airlines to reduce and control any risk before it escalates to an unacceptable level. Predictive safety management facilitates the identification of hazards based on normal operational data. This involves airlines utilizing all the safety data collected to retrieve insights on what is happening in normal day-to-day operations. With this insight, airlines can predict potential risks and reduce the risk of an incident. The key to a proactive and predictive approach is the support of the decision makers, as decision makers are reactive by nature. SMS is all about decision making, so it is crucial for the decision makers to establish the best safety practices.

Regulatory Compliance

Based on location, airlines are expected to comply with the requirements of the applicable regulatory authorities. Regulatory authorities have various policies, directives, rules, and regulations that outline requirements for safety operations and management. Airlines must comply with these requirements to achieve an acceptable level of safety. Each regulatory authority also provides additional guidance and resources on establishing the framework, processes, and activities to meet the requirements.

Four Pillars of SMS

Safety Policy

Establishes Senior Management's commitment to continually improve safety; defines the methods, processes, and organizational structure needed to meet safety goals

Safety Assurance

Evaluates the continued effectiveness of implemented risk control strategies; supports the identification of new hazards

Safety Risk Management

Determines the need for, and adequacy of, new or revised risk controls based on the assessment of acceptable risk

Safety Promotion

Includes training, communication, and other actions to create a postive safety culture within all levels of the workforce.

Safety Policy is a declaration of the organization's safety principles. It sets the foundation and expectations for the organization's safety standards. Airlines must define and document their safety objectives and the methods, processes, and organizational structure needed to meet safety goals. Transparency is key in safety management, so airlines must ensure that the safety policy is accessible to all staff. Transparency fosters a culture of open communication, cooperation, and accountability.

Safety Assurance requires that airlines examine and assess their operation to ensure that their processes are efficient and effective in meeting safety performance requirements. Continuous improvement of the SMS is a core element of Safety Assurance. Airlines must be vigilant in continuously monitoring safety performance, identifying areas of improvement, and implementing corrective actions. Airlines can achieve this by conducting regular audits and evaluations. This includes external audits to meet regulatory compliance, such as the FAA, ICAO, and EASA orders, standards, policies and directives, as well as internal audits. Audits and evaluations provide airlines with insight and analysis on the opportunities to improve safety and minimize risk.

Safety Risk Management provides a formal process for airlines to identify hazards, assess risks, and implement risk controls. It is important for airlines to know what hazards exist and the level of risk they pose to its safety operations in order to mitigate the risk appropriately. Risk analysis generally entails airlines determining the severity and likelihood of an identified hazard. Airlines should maintain a hazard register and a record of all risk controls to monitor its effectiveness in addressing and mitigating risk.

Safety Promotion is all about promoting a positive safety culture. This framework includes providing SMS training, system and safety communication and awareness, matching competency requirements to system requirements and disseminating safety lessons learned. It is important to recognize that everyone has a role in promoting safety and ensure that employees have the necessary knowledge, skills, and tools to effectively perform activities in accordance with their role.

Elements of Good SMS Software

It is important for airlines to not only implement an SMS at their organization, but to also utilize the right tools to efficiently and effectively conduct safety management activities. Airlines can establish and incorporate the four pillars of SMS-safety policy, safety assurance, safety risk management, and safety promotion-but without the right tools, the outcome will not be as positive. Airlines should strive to achieve the highest levels of safety, which can be achieved with a robust SMS software solution. A comprehensive SMS software solution can automate all safety processes to maximize the effiency and effectiveness of the SMS. Airlines should consider the following key features to procure and implement a holisitic SMS software solution:

  • Intuitiveness - A digital process does not automatically equate to an efficient process. It is important that the SMS plaform is user-friendly to provide intuitive navigation for end users and maximize operational efficiencies. By reducing the number of clicks it takes to perform tasks in a system, an intuitive platform will enhance productivity and can lower labor costs.

  • Configurability - An organization should not adjust its operations to adapt to the SMS software. A robust SMS software solution should be configurable to adapt and support the organization's specific business rules and processes. It is important that the system can be configured to comply with global regulations such as FAA, ICAO and EASA. User-empowered configuration is also essential for organizations to have the ability to make any changes with minimal vendor support.

  • Data Analytics and Reports - The most significant part of automating SMS is utlizing the data for decision-making. A system with analytics and reporting capabilities will allow translation of SMS data into insight that enables airlines to identify problems and make informed decisions for the future. This contributes to a strong safety culture and makes it easy for organizations to incorporate reactive, proactive and predictive thinking for incident prevention.

Elements of Holistic SMS Software

  • Launch Investigations and SRAs directly from safety reports/events
  • Link safety reports to investigations and SRAs to eliminate duplication of efforts and increase organizational transparency
  • Associate Corrective Actions, Findings and Recommendations easily and perform risk assessment at every stage
  • Consolidate entire SMS process in one system

Signs That a Holistic SMS Solution is Needed

  • Disparate data storage and poor data sharing
  • Difficulty closing the loop on corrective actions and deploying an effective mitigation strategy
  • Unable to tie relevant safety information together
  • Lack of trend-analysis for different departments
  • Time-consuming process for generating reports
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